LOG IN - STAFF EMAIL - OUTLOOK OFFICE 365
STAFF OUTLOOK 365 EMAIL RESOURCES
Welcome to Microsoft Office 365 Outlook Email!! Please review questions and answers below to assist with the transition to Microsoft Office 365 Outlook Email. OFFICE 365 EMAIL HELP DOCUMENT.pdf (includes images)
NOTE: First log in will require you to set your ‘Time Zone’ > scroll down, Eastern Standard Time is toward the middle.
Q: Did my username and password change?
A: Your username will now be your full email address [e.g. firstname.lastname@example.org] and password remains the same
Q: I don’t see all of the emails received [Note: top of the inbox shows ‘Focused’ and ‘Other’].
A: The default setting is for a ‘Focused’ inbox, to turn this off to see your full inbox: Click on ‘Filter’ and then click ‘Show Focused Inbox’ to uncheck this option.
Q: I don’t see the folders that I had with my Exchange eMail account.
A: Look for ‘Folders’ > under that look for ‘More’ > click on ‘More’.
Q: I'm not receiving emails that I know were sent.
A: Check the folder labeled 'Junk'
- If you have received emails that should NOT be in Junk, 'right-click' and select the option 'Mark as not junk' then refresh your screen it will move to your 'Inbox'.
Q: Will I still be able to access work E-Mail from my phone?
A: Yes, however you will need to update the settings in your phone. Server will be: outlook.office365.com / username will be full email address / password is your password. Note, if you’re asked for ‘Account Type’ select ‘Exchange’.
Q: Why is my Outlook Client, on my computer, now asking for a password?
A: The system needs to authenticate and now sync with Office 365; please note you may need to enter your password twice**
Q: If you are still unable to connect to the Outlook Client, you may have Outlook 2010. The program will need to be updated to 2013, how do I do that?
A: Please contact the Data Center: Peggie Davis - x5059; Bill Morton - x5128; Tracy Slattery - x5052 to upgrade the Outlook client.